Technical Support Analyst

Atlanta, Georgia, United States Full-time

RELEX Solutions is the provider of the world’s most powerful integrated retail and supply chain planning solutions that delivers impressive results for customers around the world. We are group of over 450 employees with 11 offices in the US, UK, Germany, Sweden, Norway, Denmark, France, Italy, and Finland. We are a close-knit community which combines the start-up mentality with corporate reliability. We are passionate about growth, but we are also a profitable business.

The RELEX team in Atlanta, Georgia is now looking for Technical Support Analyst to analyze and solve RELEX application and system issues, business critical disturbances for both domestic and international customers as well as co-workers at RELEX. You will be responsible for proactively identifying and escalating issues based on SLAs and company change management practices, communicate with customers on investigation progress and resolution as well as handle internal workstation setup and provide support for internal hardware issues. Technical knowledge (databases, Linux) combined with a knack for investigation and great communication skills will take you far in this position. In return, you get to enjoy the prospects of this fast growing company.

You will join an ambitious team of smart, talented people; all committed to the success of an organization that every member feels is more than just a company. RELEX, in turn, does its very best to take good care of its people.

DESIRED BACKGROUND

  • Relevant technical knowledge and/or degree with ICT studies as major or minor
  • Experience of databases, Linux and version control systems
  • Experience with administration of ticketing systems e.g. ServiceNow Microsoft Windows experience·         PC troubleshooting skills·         Excellent communication skills

WE VALUE THE FOLLOWING ASPECTS IN OUR CANDIDATES

  • Strong technical skills
  • Work experience in IT support or customer service
  • Effective troubleshooting and diagnostics skills
  • Customer oriented mindset
  • Flexibility: when required, be willing and able to work night shifts (midnight until 8am)

WE OFFER

  • A front row seat in a rapidly growing and international software company
  • A fun, ambitious, and committed team of smart people to work with
  • A respectful and professional, yet easy-going atmosphere where individual thinking is encouraged
  • Responsibilities in challenging projects from day one
  • International career and learning opportunities

HOW TO APPLY

  • Please send your cover letter and resume through the application form as soon as possible. Please note that the position will be filled as soon as the right person is found.
  • If you have any questions about this position, please contact us by email at us-office@relexsolutions.com

Apply for this opening at http://relex.recruiterbox.com/jobs/fk0147t?apply=true