Service Delivery Manager

Atlanta, Georgia, United States Full-time

Service Delivery Manager, US

Type: Permanent, full-time

Desired background: 5 to 7 years of relevant working experience

Requested starting date: as soon as possible / can be negotiated

Travel: Anywhere between 10 - 50%

RELEX is a fast-growing software company developing its own products that help retail companies plan and operate more efficiently. By accurately forecasting consumption of goods, we reduce inventory costs, increase availability and cut waste. To achieve this we use our in-house built terabyte scale in-memory database, which stores tens of billions of rows of data.

RELEX is trusted partner by leading brands including e.g. Party City, WHSmith, Delhaize America, Morrisons, Coop Denmark and Circle K Europe. We are a team of more than 600 employees with offices in the US (Atlanta), UK, Germany, Sweden, Norway, Denmark, France, Italy, Spain, and our headquarters in Helsinki, Finland.

Are you a consultant-minded, customer centric individual looking for new challenges? Would you like to be part of creating long term success for retail, wholesale and manufacturing customers? Do you like to provide measurable value for your customers and fight against food waste?

Good news! We are now looking for a Service Delivery Manager to join our extraordinary Customer Operations team in Atlanta.

Here at RELEX we work in small teams where everyone’s input is valued. People can move among teams based on required skill set and personal interest. You are exposed to as much freedom and responsibilities based on your comfort level. We are passionate about what we do, but do not take ourselves too seriously. New challenges excite us where we can put our skills to test, and we make sure we have fun during the process. Life is supposed to be fun. Now - if you accept the challenge - we give you the opportunity to experience all this and more.

What you will be doing:

  • Being the primary point of contact for your assigned customer(s) in regard to the software, support, billing, and version upgrades
  • Ensuring that RELEX system is fully operational and available and that customer’s RELEX system related problems are solved according to the SLA
  • Helping the customer(s) develop their RELEX solution further. You aim at expanding customer usage and the benefit they gain from RELEX and actively upselling new potential, resulting in customer retention and expansion
  • Supporting and leading different aspects of retail and supply chain planning development projects in the fields of demand forecasting, space and assortment, analytics, and retail process development
  • Work with clients on a consultancy basis to understand and optimize their business processes and identify areas of opportunity to increase sales, reduce costs and maximize the efficiency of in-store operations through optimized product assortments and inventory management
  • Perform business analysis and problem-solving activities at the strategic, operational, and organizational level

Desired background:

  • 5 to 7 years of previous work experience in IT software service management, supply chain management, service management, customer success management, and/or consulting
  • Relevant Master's or Bachelor's degree (e.g. Business Administration, Computer Engineering, Industrial Engineering, Computational Science and Engineering, Supply Chain Engineering)
  • Experiences of ITSM, ITIL and IT change management processes
  • Successful upselling experience to existing customers

We value the following aspects in our candidates:

  • Solid task coordination skills, including responsibility for incident and problem management
  • Proactive and result-driven attitude towards work
  • Strong proven analytical and problem solving skills
  • Capability to interact confidently with customer stakeholders, including C-level
  • Ability to understand ERP systems, Supply Chain Management systems and other Retail Planning systems from business and IT perspectives
  • Ability to independently develop customer accounts and create more value for our customers
  • Experience in working with a Grocery / CPG / FMCG retailer or supplier
  • Outstanding work ethic and a sense of urgency to resolve issues quickly and efficiently
  • Excellent communication skills in English, other language skills are considered a bonus
  • Entrepreneurial attitude with interest towards growing the business

We offer:

  • A front row seat in a rapidly growing and international software company
  • Working with a fun, ambitious and committed team of smart people
  • A respectful and professional, yet easy-going atmosphere where individual thinking is encouraged
  • Responsibilities in challenging projects from day one
  • International career and learning opportunities
  • Position where you can help retailers fight against food waste

How to apply:

Apply by sending your cover letter and resume though the application form (https://careers.relexsolutions.com/).

Please note that the position will be filled as soon as the right person is found.

See what’s it like to work at RELEX by following us on Facebook and Instagram!

Apply for this opening at http://relex.recruiterbox.com/jobs/fk01kwj?apply=true