Project Manager/Customer Success Manager

Helsinki, Finland Full-time

RELEX is a fast-growing software company developing its own products that help retail companies plan and operate more efficiently. By accurately forecasting consumption of goods, we reduce inventory costs, increase availability and cut waste. One example of this is helping retailers eliminate spoiled food. RELEX is trusted by leading brands including WHSmith, Morrisons, AO.com, Coop Denmark and Rossmann, and has offices across North America and Europe.

Here at RELEX we work in small teams where everyone’s input is valued. We believe in transparency and using common sense; putting an end to stupid things and treating your colleagues as your friends are some of our core values. We are serious about what we do, but don’t take ourselves too seriously. We get excited when facing new challenges where we can put our skills to the test, but make sure to have fun while doing so.

We are now looking for Project Managers and Customer Success Managers to join our extraordinary Customer Operations team in Helsinki.

 

What you will be doing:

As a Project Manager, you take responsibility in delivering Workforce Optimization related projects in time and in budget while exceeding customer expectations. Projects are typically large-scale implementations of RELEX WFO solution or its further development for the customer.

You will take care of project management as well as functional configuration of the environment, or in some situations you manage a project team with relevant experts. After completing a customer project your role may turn into managing and serving the customer in their continuous needs.

 

As a Customer Success Manager, your main responsibility is helping existing RELEX customers grow and develop while maintaining 100% customer satisfaction, referenceability and high level of profitability in the work.

You will be responsible for named customer accounts and you will in your role take care of various technical and commercial continuous needs of the customer and spot, plan and execute development initiatives together with your customers.

Daily tasks can vary between service delivery, minor development, project work and consulting, customer relationship management and up sell/cross sell activities within your named accounts. The role will focus on customers utilizing the WFO-solutions, but you can also have responsibilities for customers utilizing other RELEX product areas.

 

Both of the roles will have a high focus on Workforce Optimization and Management related topics but include also work with other RELEX product areas. The tasks can be modified according to selected candidate’s interest and competence.

 

What you’ll bring to the table:

  • Strong proven analytical and problem-solving skills
  • Capability to interact confidently with customer stakeholders, including C-level
  • A proactive and results driven attitude towards work
  • Ability to understand workforce optimization and management from business and IT perspectives
  • Ability to map customer requirements and translate those into software configuration
  • Solid project leadership skills, including responsibility for managing project teams, schedule and budget

 

What we consider as an advantage:

  • +5 years of work experience in workforce management, optimization, payroll, management consulting, account management or project/service management
  • Relevant Master's or bachelor’s degree (e.g. Management Science, Industrial Management, Information Networks, Business Technology, Logistics, Economics and Business Administration)
  • Experience in implementing enterprise-scale software solutions to major customers from several projects to different customers
  • History of delivering high quality results on schedule and in budget
  • A few years of full customer responsibility
  • Successful upsell experience to existing customers

 

Fluent communication skills in English and Finnish (both written and spoken) are a requirement. Fluency in Nordic languages, German, French, Spanish or Italian is considered as a significant bonus

 

What we offer you:

  • Challenging projects in an international working environment
  • A fun, ambitious and committed team of smart people to work with
  • A respectful and professional, yet easy-going atmosphere where individual thinking is encouraged
  • Possibility to grow in the company and to have support from an experienced team

 

Apply by sending your cover letter and resume through the application form as soon as possible, but no later than Wednesday 31.7.2019. Please note that the positions will be filled as soon as the right persons are found.

For questions contact Talent Acquisition Coordinator Karoliina Kujala(karoliina.kujala[a]relexsolutions.com).

See what’s it like to work at RELEX by following us on Facebook and on Instagram!

 

Apply for this opening at http://relex.recruiterbox.com/jobs/fk03h6d?apply=true