Application Support Analyst

Atlanta, Georgia, United States Full-time

Company Overview

RELEX Solutions is a fast-growing software company dedicated to helping retail businesses become more competitive through accurate forecasting and replenishment, profitable use of retail space, impactful pricing and promotions and optimized workforce planning. Our SaaS solutions enable unified retail planning across retail’s core processes: supply chain, merchandising and store operations.

Our solutions help retailers plan better, sell more and waste less — however fast the market changes. Through our retail expertise, innovative technology and agility, we build strong, enduring, award-winning partnerships with our customers. That’s why we’re trusted by hundreds of leading brands including Ahold Delhaize, Party City, WHSmith, Waitrose, ICA, Casino, MediaMarkt and Morrisons.

We’re currently a team of 600+ employees working from offices in the US (Atlanta), UK, Germany, Sweden, Norway, Denmark, France, Italy, Spain and our headquarters in Helsinki, Finland. We work in small teams where everyone’s input is valued. We’re passionate about what we do, we like putting our skills to the test and we make sure we have fun during the process — because life is supposed to be fun.

Key responsibilities

  • Providing software support for global customers facing issues in their production environments
  • Monitoring of software and hardware infrastructure and responding to alerts in a timely manner
  • System administration tasks such as analyzing disk space, server load, memory usage, and server maintenance
  • Maintaining SaaS service including setting up, refreshing, and upgrading RELEX software environments
  • Handling Application Support Requests such as missing data, problems with scheduled runs, and application performance issues

Key requirements

  • Bachelor's degree or 1 to 2 years of work experience in the field of Information Systems Technology, Computer Science, or similar field
  • Basics skills of Linux/Unix
  • Knowledge of databases and version control systems
  • Good written and verbal customer communication skills
  • Experience with administration of ticketing systems (Jira, ServiceNow, etc.)

We Value the following Aspects in our Candidates

  • Scripting skills in any moderns scripting language (Shell, Python, Ruby, etc.)
  • Work experience in IT support or customer service
  • Effective troubleshooting and diagnostics skills
  • Networking Knowledge 
  • Cloud/Hosted environment experience preferred

We offer:

  • A front row seat in a rapidly growing and international software company
  • Working with a fun, ambitious, and committed team of smart people
  • A respectful and professional, yet easy-going atmosphere where individual thinking is encouraged
  • Responsibilities in challenging projects from day one
  • International career and learning opportunities
  • Position where you can help retailers fight against food waste

How to apply:

Apply by sending your cover letter and resume though the application form (https://careers.relexsolutions.com/).

Please note that the position will be filled as soon as the right person is found.

See what’s it like to work at RELEX by following us on Facebook and Instagram!