Customer Success Manager

Lille, Hauts-de-France, France Full-time

RELEX is a fast-growing software company developing its own products that help retail companies plan and operate more efficiently. By accurately forecasting consumption of goods, we reduce inventory costs, increase availability and cut waste. One example of this is helping retailers eliminate spoiled food. RELEX is trusted by market leaders and has offices across North America and Europe.

Here at RELEX we work in small teams where everyone’s input is valued. We believe in transparency and using common sense; putting an end to stupid things and treating your colleagues as your friends are some of our core values. We are serious about what we do, but don’t take ourselves too seriously. We get excited when facing new challenges where we can put our skills to the test, but make sure to have fun while doing so.


We are now looking for Customer Success Manager to join our family of extraordinary people.

The position is located in our French office in Lille, with frequent trips at our customers located in France or Belgium. Partly home office work is open


What you’ll be doing

After the product implementation phase carried out by our project managers, you become the point of contact for a portfolio of French customers. You are the referent at Relex for your customers. Knowing their requirements and how their processes are implemented in the software, you are the most suitable person to advise them for continuous process optimization and when initiating follow-up projects. You meet regularly your customers to review their success and you measure it through KPIs You are the central interface between the customer and the internal account and product management teams. You take the lead on setting up new needs at your customers supported by our Technical & Business Consultants


What you’ll bring to the table

  • Completed Master's degree with practical experience
  • You have analytical skills and bring along problem-solving skills
  • You are an organizational talent and understand SCM systems from a business perspective
  • Proactive attitude towards work – You enjoy taking responsibility but also work well in a team
  • Fluent communication skills in English and French (both written and spoken) are a requirement


RELEX offers:

  • Challenging projects in an international working environment & for large retailers in the French market
  • A fun, ambitious and committed team of smart people to work with
  • A respectful and professional, yet easy-going atmosphere where individual thinking is encouraged
  • Possibility to grow in the company and to have support from an experienced team


How to apply?

Please send your resume and short cover letter through the application form as soon as possible. Please note that the position will be filled as soon as the right person is found so act quickly.